The "Channels" menu is used to define settings for channel content display and AI-based comment moderation.
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Setting |
What does the setting do? |
|---|---|
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Number of days for new flag |
Defines how many days a channel content item is displayed with a "new" badge after publication. Set to 0 to show the flag indefinitely. |
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Show publication/update date on the channel content card |
When enabled, the publication or last update date is shown on the content card within the channel. If the content has been updated in the respective channel, the date of the most recent update is displayed instead of the original publication date. |
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Enable AI Review Moderation |
When enabled, comments are automatically checked for netiquette violations using AI. Flagged comments are highlighted in the Review Manager for administrators to review and moderate. Enabling this setting reveals two additional fields: Prompt and Guardrails. |
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Prompt |
The instruction text sent to the AI to define how comments are assessed. The AI uses this prompt to decide whether a comment is acceptable ( |
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Guardrails |
Additional terms or phrases the AI should consider during moderation, for example platform-specific rules or forbidden words. Multiple entries can be provided as a comma-separated list and may include terms in different languages. |
New Flag
This setting determines the duration for which the "New" flag remains visible on content. The flag is removed earlier if a user interacts with the content before the specified time expires. If the content is not accessed within the defined period, the flag disappears automatically once the time elapses. The time can also be configured so the flag remains indefinitely unless the user takes action.
Show Publication Date on Channel Content Cards
When this setting is enabled, the publication date of a content item is shown on its card within the channel.
If the content has been updated in the respective channel after its original publication, the date of the most recent update is shown instead. This allows users to immediately see whether they are looking at new or recently revised content.
Enable AI Moderation
When this setting is enabled, every comment posted in a channel is automatically assessed by an AI model before it becomes visible to moderators. The AI checks whether the comment violates netiquette rules — for example, whether it contains profanity, insults, harassment, or discriminatory language.
Comments flagged by the AI are highlighted in the Review Manager, where administrators can review them and decide whether to approve or remove them. Comments that pass the check are not flagged.
The AI does not block or delete comments automatically. It only assists administrators in identifying potentially problematic content more efficiently.
Prerequisite: This feature requires a specific deployment configuration. If it has not been set up for your environment, enabling this setting will have no effect. Please contact Scheer IMC to have this enabled for your instance.
Data privacy: Comment moderation is processed by a self-hosted AI model running within your own infrastructure. No comment content is transmitted to external services or third parties.
Prompt
The prompt defines the instructions sent to the AI each time a comment is submitted for moderation. It determines how the AI evaluates comments and what it considers a violation.
The AI is expected to return only true (comment is acceptable) or false (comment violates netiquette) — no explanations or additional text.
A default prompt is pre-configured and works out of the box for most use cases. It instructs the AI to flag content containing profanity, insults, mockery, harassment, hate speech, or threats, regardless of the language the comment is written in.
The prompt contains the placeholder {{ADDITIONAL_GUARDRAILS}}, which is automatically replaced at runtime with the content of the Guardrails field. This allows you to extend the moderation rules without modifying the base prompt.
The prompt supports up to 4,000 characters.
Warning: The prompt must instruct the AI to return only true or false as its response. If the prompt is modified in a way that causes the AI to return a different format or additional text, the moderation feature will stop working. In addition, the {{ADDITIONAL_GUARDRAILS}} placeholder must not be altered in any way — any change to its exact spelling or syntax will prevent the Guardrails content from being applied. It is recommended to use the Guardrails field for customisations rather than modifying the base prompt directly.
Guardrails
Guardrails field allows you to define additional terms, phrases, or rules that the AI should consider when moderating comments — on top of the instructions already defined in the Prompt.
This is useful for platform-specific requirements, such as forbidding the mention of competitor names, internal project names, or specific product codes. Multiple entries can be provided as a comma-separated list. Terms in different languages are supported.
The content of this field is automatically inserted into the Prompt at the position of the {{ADDITIONAL_GUARDRAILS}} placeholder.
The field supports up to 4,000 characters. It can be left empty if no additional rules are needed.