About Customer Documentation
With the Scheer IMC Customer Documentation you will find all information about our LMS Learning Suite and our associated services and consulting as well as our customer support in one place.
You can quickly find the content you are looking for using the full-text search function. You can either apply this search to the entire Customer Documentation or narrow it down to an individual area.
Customer Documentation is divided into two main areas:
imc Learning Suite
Support & Services
In the section imc Learning Suite you will find comprehensive information about the LMS from Scheer IMC - from general and basic information about the LMS to useful how-to guides and troubleshooting for individual functions.
The section imc Learning Suite consists of the following guides:
Icon | Guide | Description |
|---|---|---|
 | This guide provides you with basic information about the LMS imc Learning Suite and helps you to get to know the system. Find out more about its system requirements, core functionalities and additional modules as well as the supported platform languages, time zones, date formats, etc. | |
 | This guide contains all important information on releases and patches, including overviews, upcoming patch dates, release notes and patch documentation. | |
 | This guide covers the configuration, operation, administration and monitoring of the LMS and its components as well as its user management. | |
 | This guide provides function overviews and key information on the use of all functions. | |
 | This guide contains detailed how-to articles with answers to various frequently asked questions. In addition, the troubleshooting provides useful assistance in finding and rectifying errors. |
In the section Support & Services you will find comprehensive information about IMC customer support and the wide range of services in the areas of consulting, projects and software.
The section Support & Services consists of the following guides:
Icon | Leitfaden | Beschreibung |
|---|---|---|
 | This guide provides a comprehensive overview of how to use the imc Service Desk, its organisational structures and services and the associated processes. It also contains information on the scheduled regular updates of the cloud environments. | |
 | This guide provides a comprehensive overview of the three key elements of Professional LMS Services: Consulting, Projects and Software. | |
 | In this section you will find the imprint, find out more about the objectives and structure of Customer Documentation and how you can contact us if you have any questions or suggestions. |
Meet the Customer Documentation Team
 | Dr.-Ing. Christian Zimmer Overall responsible as Head of Customer Service |
 | Simon Wack |
 | Kenneth Littlepage Editing, Project Management Officer |
 | Paul Fuller |
The team works closely with the departments of Product Management, Sales, Marketing, Hosting and Business/Learning Consulting, which regularly contribute new content to the Customer Documentation.