Messages relate to compliance training workflows.
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(81) "Standard information for new platform users" is predominantly used as a once off message to provide new users a day or so after account creation (Enrolment date) details of the initial compliance-based training courses they need to complete and by when. The trigger conditions are quite flexible as are the content and user filtering options to achieve further specific workflows.
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(84) "Standard reminder" is the notification required to send the Escalation Model messages mentioned earlier in the document. This notification allows configuring Conditions and Filters like other notifications, but it is not possible to update notification text as this is determined in the selected "Escalation Model". It is common to duplicate this notification to consider differing Escalation Models for Participants and their Supervisor as well as the different enrolment identifiers.
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(87) “Notification for new employee assignment“ is used to inform a supervisor about newly assigned users. The notification is sent according to the scheduled job New Employee Assignment Notification must run after any of the above changes for the notification to be dispatched.
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Hints and tips:
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The notification is not sent in real time. Ensure the scheduled job is active and runs at an appropriate interval.
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When a supervisor is replaced in a BU, only the newly assigned supervisor receives the notification. The outgoing supervisor is not notified.
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If neither the “Superior_Email” attribute, “Superior_ID” attribute nor a BU supervisor assignment is configured for a user, no notification will be triggered.
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