Channel Notifications | Scheer IMC - Customer Documentation (EN)

Notifications related to Channels function.

(146) "New channel content available" is sent to users who have a subscription to the channel to which new content has been added.
(147) "Updated channel content available" is sent to users who have a subscription to the channel in which content has been updated - however, it is only sent if the user has already viewed the content, otherwise the content is still considered new.
(148) “An automatic subscription has taken place” is sent to all users who have been automatically subscribed to a channel by an admin.
(149) “A review comment has been removed” is sent to all users whose rating comment was removed due to a policy violation.

warning It is possible to switch notifications on and off per channel to be able to decide per channel, if a notification is sent or not.

Channel Administration | Edit notifications

(146) New channel content available

Sent to users who have a subscription to the channel to which new content has been added.

(147) Updated channel content available

Sent to users who have a subscription to the channel in which content has been updated. The notification is only sent if the user has already viewed the content — if the content has not yet been viewed, it is still considered new.

(148) An automatic subscription has taken place

Sent to all users who have been automatically subscribed to a channel by an administrator.

(149) A review comment has been removed

Sent to the author of a comment that has been removed by the moderation team due to a policy violation.

The notification informs the user that the text of their comment was found to be inappropriate and has therefore been removed, while the star rating remains unchanged. It includes the removed comment text and the community guidelines for reference.

To set up the notification, the email body should contain the following elements:

A personalised salutation using $user_name$
An explanation that the comment was removed due to a policy violation and that the star rating remains visible
The removed comment text, displayed in a visually distinct block using $removed_comment$
The preview image of the affected media item using $media_image$
The community guidelines as a formatted reference block

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This notification is triggered when an administrator hides a comment in the Review Manager.

Placeholders

Placeholders can be used in channel notifications to insert dynamic content such as links, images, and comment text.

Placeholder	Description	Available for
$channel_linkURL$	Direct link to the channel. Must be wrapped in an anchor tag to be clickable: `<a href="">$channel_linkURL$</a>`	146, 147, 148, 149
$channel_image$	Preview image of the channel	146, 147, 148, 149
$media_linkURL$	Direct link to the content item	146, 147, 149
$media_image$	Preview image of the content item	146, 147, 149
$removed_comment$	The text of the removed comment	149
$content_title$	Lists the names of the contained medias	146, 147, 149

Scheduled Jobs

A Review Comment Has Been Removed

Processor Name: de.imc.clix.comp.channels.job.ChannelMediaAICommentModerationJobT

Triggers the AI-based moderation review of newly submitted channel comments to detect inappropriate or netiquette-violating content. Flagged comments are highlighted in the Review Manager for administrators to review. The job is configured to run nightly by default.

This job requires AI Review Moderation to be enabled in the https://doc-en.scheer-imc.com/FuncRef/configuration-manager-channels and a corresponding deployment configuration. If the deployment has not been set up, the job will have no effect.

New Channel Content available

Processor Name: de.imc.clix.comp.channels.job.ChannelNotificationSendingJob

Processes and sends pending channel notifications to subscribers. This job works in conjunction with the ChannelNotificationCreationJob and should be configured to run regularly after it.

General Sending of Channel Notifications