System Messages

The system provides automatic e-mail messages on specific events (e.g. new posts on a message board) or Enrolment Messages and most Notifications sent by the LMS are tracked so they can viewed or resent by system administrators if needed. Emails not tracked are ones related to account credentials or directly sent messages.

System Messages Viewer

The "System messages" function is a central log where System Administrators are able to view all recorded messages. Here messages can be viewed in either a "Recipient-centered view" or "Chronological view" tab.

• Recipient-centered: User-based view where searching is based on user’s first name, last name or email. Here it is possible to bulk select users and clicking the "Show system messages" icon will display a list of all Enrolment Messages and Notifications sent to the selected users in a new tab/s. Details will include the sent date, message subject and status. If needed messages can be directly resent or edited before resending. 

• Chronological: Time-based view where searching is based on a date range, message type, status or specific Notifications. Here it is possible to "Show recipients" of messages sent at specific times with details including the sent date, message subject and status. If needed messages can be directly resent or edited before resending. 

Course Message Monitor

The "Message monitor" for Courses is available via the "Notifications" icon. Here all Enrolment Messages, Notifications and Learning Logic emails specific to the selected Course can be found. Like the central "System messages" monitor there are options for both "Recipient-centred view" and "Chronological view". This feature provides Course Administrators the ability to view all messages sent for their Courses to ensure emails are being correctly distributed. If there are errors they will be tracked in the "Status" column and the Course Administrator will be able to attempt a "Resend" or request a log file investigation to help identify the potential cause of the error.

Global Functions and Related Topics