Provisioning of Database Copies
This article explains the process to provision database copies.
Systems Hosted in-house (on-premise)
For systems which are hosted in-house (on-premise), imc might request the latest database copy of your production system or test system in order to reproduce a potential software defect/error, but also to carry out a quality check before delivering patches.
We would ask for it within the related Service Desk ticket.
Please provide us with an anonymised database copy of your system and inform us within the desk ticket as soon as the DB copy was uploaded to our SFTP Server.
The Support Team will ask our Deployment Team to import the database copy into our reference system in order to start our investigations.
Database copies from the productive environment to any non-productive environment hosted by customers is in the responsibility of our customers. Our recommendation is to have regular database copies.
Systems Hosted by imc
imc may also require an anonymized copy of the database of your production or test system in order to be able to reproduce a possible software defect/error.
The Support Team will ask our hosting team to import the database copy into our reference system. The database copy will be anonymised (the personal data of the users will be scrambled).
How can the customer request a DB copy?
For systems which are hosted by imc, if you need request a DB copy from PROD to STAGE or to DEV you can submit a Support Request via the Service Desk Portal.
Details:
The db copy will be anonymised (scrambled).
With IP 14.22.0 you will have the option to exclude certain groups from scrambling:
In the Configuration manager it is possible to store a list of groups that are excluded from anonymisation.
You will only need to add the users that you want to exclude from scrambling to that particular groups and add the groups in the Configuration manager.
The password of the users will be always the one from the DB source (Prod in our case).
The users will have the same credentials as on Prod when copied from Prod to Stage (login and password).
If the users were scrambled, than the login name will be the user ID.