Service Desk

This section provides you with a comprehensive overview of how to use the imc Service Desk, its organisational structures and services and the associated processes. You will also find information on the scheduled regular updates of your cloud environment. The Service Desk is available via https://support.scheer-imc.com.

Article Highlights

  • Service Desk Guide

    This Service Desk Guide is intended to assist you in interacting with the imc Service Desk (available via https://support.scheer-imc.com) and with the Service Desk Team.

  • Cloud Environment Update Scheduling 2026

    Find out about the 2026 planned update dates for your cloud environment - categorised by region.

  • Templates

    Use these templates to report an incident or request, and to provide all the information required.

Article Overview