Success Consulting Packages
Overview of Services
Our LMS Success Consulting Packages are designed to ensure our customers get the full benefit from your LMS (imc Learning Suite) – continuously and measurably.
We offer tailored, strategic support to ensure our customers achieves concrete and tangible results through the smooth and effective use of our solutions.
In detail, you benefit from:
Dedicated Consulting Contact Person: You will have a dedicated expert who understands your specific requirements and acts as your key partner for success.
Regular Support: We guarantee proactive support for your learning strategy to ensure the continued success and optimal use of the imc Learning Suite.
Data-driven Insights: We provide you with the necessary performance data and analyses to make informed decisions and maximise the return on investment (ROI) of your learning solutions.
Regular Success Calls: These Success Calls address all current customer issues. Open tickets are discussed, as well as topics that may be relevant in the future.
Regular Innovation Meetings: These meetings cover the new versions of the imc Learning Suite and how their features can help you further develop the system and make it even more accessible to new learners.
Our packages are the shortcut to your learning success.
Overview of our packages
Leistung | Small | Medium | Large |
Dedicated Learning Consultant | Your primary contact for all Customer Success topics.. | Your primary contact for all Customer Success topics. | Your primary contact for all Customer Success topics. |
Success Calls | monthly Check-ins | bi-weekly Check-ins | weekly Check-ins |
Innovation Meetings | Quarterly meetings, tailored to your use case and specific questions | Quarterly meetings, tailored to your use case and specific questions | Quarterly meetings, tailored to your use case and specific questions |
Annual Strategic Review | --- | --- | A comprehensive review and optimisation strategy for your long-term success. |
Included 2nd Level Budget | 8 h/ year | 16 h / year | 24 h / year |
Out of Scope
All system/codeline changes require a separate change request.
General ad-hoc support requests or specific configuration requests that go beyond the contractually agreed scope of services.
We recommend flexible Consulting budget for additional Configuration and Consulting support.