Implementation Services

Introduction

The Implementation Services Overview is a complimentary part to imc's LMS Implementation Methodology Guide as it provides an additional transparent overview of the included, excluded, and optional packages of the implementation as well as tasks. This Implementation Services Overview is perfectly aligned with the LMS Implementation Methodology Guide following the same structure using the Project Life Cycle and it's phases in addition to using the terminology as set forth by the PMI standards. The main goal of this overview is to allow an insight into imc's standardised structure of services in combination with clear expectations for customers (included and excluded services).

This page defines the basis of imc’s LMS rollout offers. The following aspects are important:

This page describes the implementation services for most of small and mid-size customer projects. This overview does not cover larger or individual customer projects as these require tailored solutions.
Implementation Services can be combined such that various customer scenarios and project expectations can be covered.
In general, all implementation projects are on a fixed-price basis. A fixed price is normally provided for a defined project or contract scope. Consequently, the fixed price is subject to change if there is a reduction or expansion of the project scope.

LMS Project Implementation Methodology

Detailed information on the project implementation methodology can be found in the following document:

English	German
imc LMS Project Implementation Methodology EN .pdf	imc LMS Project Implementation Methodology DE.pdf

Implementation Services Breakdown

Any Implementation Services Offering consists of the following parts, where Technical Setup and Implementation Package are mandatory and all other parts are optional:

Technical Setup
Implementation Package
Standard Available Integrations
Additional Training Packages
Historical Data Migration
Customisations (customer specific implementations / standard enhancements)
Optional / Additional Services

In the following these parts of the implementation services are described in more details.

Technical Setup

The Technical Setup can be done either as a cloud setup or an on-premise setup.

Setup	Description of Work
Cloud	Installation (dedicated or non-dedicated cloud) Corporate design implementation (one design included) Configuration of license and language packs Technical coordination / support (SSL certificate, URL, mailing) Code-line management/ reference system management
On-premise	Installation support (K8S) Corporate design implementation (one design included) Configuration of license and language packs Technical coordination / support (SSL certificate, URL, mailing) Code-line management/ reference system management

For further information see Technical Setup.

Implementation Package

The Implementation Package represents the core of the project. During its duration the project follows the best practice approach set forth by the LMS Implementation Methodology Guide as it flows through six sequential phases (Understand & Plan, Design, Develop & Train, Test, Deploy and Close) and one continuous phase (Project, Stakeholder, Change management).

Understand & Plan Phase
Scope	Project Setup, Sales Handover, Welcome Call Kick-off Workshop plus follow-up web session (project organisation, Understand & Plan Workshop)
Design Phase
Scope	Enabling Training Workshop and Configuration Requirement Workshop User Experience Design Workshop Technical Workshop (if needed)
Develop & Train Phase (LMS Configuration)
Scope	System configuration based on requirements Base Admin Training
Test phase
Scope	Test phase with configuration changes (regular Test phase Status Calls, usage of ticket system) Test Support Workshop
Deploy Phase
Scope	Go-Live Call Deployment of Go-live package Technical Go-live
Close Phase (Project Closure)
Scope	Project Sign-off procedure Support Handover Support Welcome Call Sunset Meeting
*Project, Stakeholder, Change Management* (**Project Governance Framework)
Scope	Project Status Calls Project Status Reports Project Plan updates Calculated project duration depends on the offer **
* The business consultant does not actively do any Stakeholder or Change Management but should be aware of these activities as they can affect the outcome of the project. ** If the project is extended, the effort will be re-calculated.

Standard Available Integrations

For detailed information see Additional Module Services.

Additional Training Packages

To best cover the additional training needs and scenarios for our customers imc offers the following specific training's (among others): Learning Paths, Certifications, Dashboard Management, On-the-Job Training, Compliance Management, Skill Competence Management, Test Assessment, Feedback Forms, Resource Management, System Platform Management

Each of the listed training's will be offered according to the customers requirements therefore Sales will prepare the corresponding offer.

Historical Data Migration

For detailed information see Additional Module Services.

Customisations

There are two types of customisations that customers can request, they are:

Customer Specific Implementations are implemented for a specific customer only. Typical examples are export interfaces, web services, specific reports, nightly processing jobs, REST calls, export and import interfaces etc. These kind of customisations need a separate code-line as they are implemented there (not possible for non-dedicated cloud environments).
Customer Driven Standard Enhancements are developed within the standard product and delivered via innovation packages only. These kind of customisations require a confirmation by product management.

For detailed information see LMS Customisation.

Optional / Additional Services

Aside for the previously mentioned training packages imc also offers optional / additional services to fulfil the customers needs. These services can also be ordered separately outside the implementation project.