LMS Customisation

This document describes the services to be provided by the imc project team related to the customisation of the Learning Management System (LMS). The imc Learning Suite is a standard product (standard software) which is constantly being extended with further functions and features (Innovation Packages). In addition, imc offers to extend the range of functions regarding specific customer requirements.

These requirements can be implemented either as part of a customer-specific customisation or as a customer-driven standard enhancement in the standard product. The procedure for implementing customisations or standard enhancements differs. For this reason, this service description covers the different procedures separately depending on the type of customisation with regard to the following aspects:

• Description of the services to be provided by the imc project team in the context of implementing a customisation.

• Description of competences and responsibilities, which are partly on the part of imc and partly on the part of the customer.

• Description of the procedure, the process and time dependencies for the implementation of the customisations, so that a transparent view of the individual steps is possible for all involved people.