Additional Module Services

Introduction

The Module Services Overview is an additional section of the Implementation Services Overview focusing on LMS implementations (rollout projects). It covers any additional services provided by the imc project department. These services can either be included in the initial implementation project or ordered and delivered at a later stage, after go-live. The main goal of this overview is to provide insight into imc's standardized service structure, along with clear expectations for customers regarding included and excluded services.

This page defines the basis of any LMS module / interface offer. The following aspects are important:

This page considers the current system architecture and Licence model provided by Architecture and Product Management: Overview of imc Learning Suite
All services are based on standard approaches and consider typical use cases. The effort estimation may increase if the customer expectation or complexity (e.g. scenarios, requirements, coaching) are higher than standard.
In general, all implementation projects are on a fixed-price basis. A fixed price is normally provided for a defined project or contract scope. Consequently, the fixed price is subject to change if there is a reduction or expansion of the project scope.

Module Services Overview

Here are the categories or services:

LMS Standard Integration Services: All available standard integrations for user authentication, user provisioning and organisation structure import. Examples are: SSO via SAML2 and OIDC, or user provisioning via CSV file import or SCIM.
LMS Core Module Services: Services related to LMS core modules that are not, or only partly covered in the rollout project (see Service Description LMS Configuration). Examples are: Learning Paths, Compliance Management, or External Training Management.
LMS Extension Module Services: Services related to extension modules that require an additional license but are part of the LMS Core. Examples are Skill & Competency, On-the-Job-Training, Gamification Engine, or Certified Credit Management
LMS Addon Module Services Services related to addon modules that require an additional license and the installation of extra microservices. Examples are Task Management, Microsoft Teams Connector, and Channels
Virtual Classroom Services: All available standard connectors to Virtual Classroom solutions, such as Adobe Connect, GotoMeeting, GotoWebinar, Vitero, and WebEX
Payment Interface Services: All available standard payment interfaces (Shopify, and Papal)
Branded App Services: Services to deploy a branded app for iOS and Android
Languages Services: Services related to adding new platform languages from the existing list of available platform languages
Historical Data Migration: Services related to migrating (import) data into the LMS

Note: This overview summarises the services. Additional annual costs may be incurred, particularly in the SaaS area.

LMS Standard Integration Services

Standard Integration	Licence Needed	Functional Description	Service Description	Additional Note
SAML2.0 SSO Connector	No	The LMS offers SSO integration via SAML2 that can be configured. The integration work covers the consulting, configuration, and testing effort to setup one SAML2 integration covering all customer environments (Production, Stage, Testing).	Initial discussion and definition of scenario Setup for all environments Specification document describing the integration	imc needs test credentials to test access or investigate problems
Open ID Connect SSO Connector	No	The LMS offers SSO integration via Open ID Connect that can be configured. The integration work covers the consulting, configuration, and testing effort to setup one Open ID Connect integration covering all customer environments (Production, Stage, Testing).	Initial discussion and definition of scenario Setup for all environments Specification document describing the integration	imc needs test credentials to test access or investigate problems
OAuth SSO Connector	No	The LMS offers SSO integration via OAuth that can be configured. The integration work covers the consulting, configuration, and testing effort to setup one OAuth integration covering all customer environments (Production, Stage, Testing).	Initial discussion and definition of scenario Setup for all environments Specification document describing the integration	imc needs test credentials to test access or investigate problems
User Data Integration Connector (CSV)	No	The LMS offers to automatically create, update and activate / deactivate users via CSV user interface. The CSV user provisioning needs to be configured.	Initial discussion and definition of scenario Setup for all environments of one user import via user import scheduling including mapping and registration rules based on provided data (e.g., group assignments, value assignments, grant assignments) Specification document describing the integration	The number of user attributes is limited to maximum 20. Customer must define the unique identifier
User Data Integration Connector (SCIM)	No	The LMS offers to automatically create, update and activate / deactivate users via SCIM user interface. The SCIM user provisioning needs to be configured.	Initial discussion and definition of scenario Setup for all environments of one user import via SCIM including mapping and registration rules based on provided data (e.g., group assignments, value assignments, grant assignments) Specification document describing the integration	The number of user attributes is limited to maximum 20. Customer must define the unique identifier
Organisational Structure Integration Connector	No	The LMS offers to import HR structure from an external source via a customer provided XML file. imc provides a standard template for generating the file and supports integration testing	Initial discussion and definition of scenario Setup for all environments of one xml file based group import Specification document describing the integration	imc only provides an example (template) group import file in XML and is not able to support with the file creation on customer side.

LMS Core Module Services

Core Module	Licence Needed	Functional Description	Service Description	Additional Note
Learning Paths Setup	No	The combination of courses and course templates to connected learning activities	Up to 2 hours web session to provide base overview of Learning Paths functionalities. Support to setup one Learning Path Type and Learning Path Template. Coaching Session (2 hours) to test the usage scenario.	restricted to one scenario. If more scenarios need to be supported, the effort is higher. Alternative: time & material
Compliance Management	No	Set-up, assign, control, chase and report on compliance courses and re-certification processes	Up to 2 hours web session to provide base overview of Compliance Management functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	restricted to one scenario. If more scenarios need to be supported, the effort is higher. Alternative: time & material
External Training Management	No	The recording of courses conducted externally (outside the LMS) as well as the approval process for courses conducted outside the LMS	Up to 2 hours web session to provide base overview of External Training Management functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	restricted to one scenario. If more scenarios need to be supported, the effort is higher. Alternative: time & material
Recommendation Engine	No	Automatically recommend courses to learners based on intelligent algorithms.	Up to 2 hours web session to provide base overview of Recommendation Engine functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	restricted to one scenario. If more scenarios need to be supported, the effort is higher. Alternative: time & material
Seat Allocation	No	Seat assignment functionality to allow organisational units to create long-term course planning with seat reservation for their employees.	Up to 2 hours web session to provide base overview of Seat Allocation functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	--
Open Badges	No	Open badges integration to export badges collected via Gamification Engine module	Up to 2 hours web session to provide base overview of Open Badges functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	Requires Gamification Engine
Test Module	No	The LMS provides a test module to integrate tests and test series into the course syllabus.	Up to 2 hours web session to provide base overview of Test Module functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	--
Feedback Module	No	The LMS provides a feedback module to request (anonymizd) feedback to courses as part o f a course syllabus.	Up to 2 hours web session to provide base overview of Feedback Module functionalities. Support to setup one Proof of Concept (PoC) Coaching Session (2 hours) to test the usage scenario.	--
Reporting	No	The LMS offers a huge number of standard reports. These reports export / extract data from database.	Up to 2 hours web session to provide base overview of Standard Report functionalities. Discussing the overall reporting strategy with the customer based on scenario (reporting/analytics, additional report need, operation model, amount of data etc.) Coaching Session (2 hours) to test the usage scenario.	This does not contain the customisation of existing reports or the creation of new reports.

LMS Extension Module Services

Extension Module	Licence Needed	Functional Description	Service Description	Additional Note
Skills & Competencies	Yes	Setup and manage job profiles and skills with an associated competency level that can be aligned with learning activities and content.	Module licensing and activation. 2 hours introduction web session to show the module functionality. 2 hours requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) Two additional coaching sessions (2 hour web sessions) to address questions and check the configuration.	Services do not include support with job profile definitions or skill structure definitions. This must be provided by the customer but imc can offer additional services by Learning Strategy Consulting.
On-the-Job-Training	Yes*	Set up and manage a task list of workplace activities, including the ability to upload evidence and provide feedback	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	--
Gamification Engine	Yes*	Setup and manage the experience points and badges users gain for completing learning activities and achieving milestones.	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	Services do not include support with overall gamification scenario. This must be provided by the customer but imc can offer additional services by Learning Strategy Consulting.
Resource and Capacity Management	Yes	Setup and manage physical resources for classroom-based learning activities with a resource calendar to view the availability of a resource.	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	Please note that with the extension the customer will need to update the bookings in MS Exchange manually. To automate this process, an additional service called “MS Exchange Integration” must be purchased. This will result in extra effort and additional maintenance costs.
Effectiveness Check	Yes	Setup and manage effectiveness checks for users through the creation and assignment of non-anonymous evaluation forms.	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	--
Certified Credit Management	Yes	Setup and manage the certified training activities with the associated Continued Professional Development (CPD) learning hours or points.	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	Services do not include support with investigating the requirements of certifications. This must be provided by the customer but imc can offer additional services by Learning Strategy Consulting.
AVETMISS	Yes	Collect and track qualifications and units of competency and generate NAT reports in required AVETMISS format.	Module licensing and activation. 1 hour introduction web session to show the module functionality. 1 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.	Only relevant for Australia
Meazure Learning Connector	Yes	Meazure Learning connector / Enables connection to the Meazure Learning service to provide secure, online, proctored testing and assessment environments for learners. Note: Proctoring Licence ist not included.	Module licensing and activation. 2 hour requirement workshop as web session to understand the customer’s use case scenario Module configuration including documentation (overview of configuration settings) One additional coaching session (2 hour web session) to address questions and check the configuration.

LMS Addon Module Services

Add on Module	Licence Needed	Functional Description	Service Description	Additional Note
Task Management	Yes (microservice)	The LMS supports managing task lists for organizational activities. This additional microservice-based add-on module enables working with course-specific tasks	Setup (Licence) and installation of microservice based add on module for cloud or on-premise (needs new delivery) Initial requirement analysis (up to 2 hours web session) and base configuration of new add on module based on main usage scenario Introduction session (up to 2 hours web session)	no specific use case discussion or coaching microservice based deployment needed (K8S or Windows) - deployment update might cause additonal costs
MS Exchange Integration	Yes (microservice)	Connects the “Resource and Capacity Management add-on” to the MS Exchange Server	Setup (Resource and Capacity Management license) and installation of microservice-based external resource connector module (requires new delivery) Creation of a new account on Azure portal along with steps to register a new application. Adding permissions to the registered application. Backend application configuration for using APIs.	MS Exchange is available only with the new architecture MS Exchange is only available if the customer has the Resource & Capacity license The new package also requires additional configurationon the customer’s side Automated import of available rooms from Active Directory is not provided and must be done manually.Set up available only for resource type: Room
Microsoft Teams Connector	Yes (microservice)	The LMS provides integration with Microsoft Teams for (a) social integration via course-specific groups in MS Teams (b) meeting (web sessions) setup. Use Microsoft Teams in virtual classroom scenarios for scheduled sessions and to share courses directly with groups from within the LMS.	Setup (Licence) and installation of microservice based add on module for cloud or on-premise (needs new delivery) Clarification of integration parameters (how to connect with MS Teams tenant) Initial requirement analysis (up to 2 hours web session) and base configuration of new add on module based on main usage scenario Introduction session (up to 2 hours web session)	no specific use case discussion or coaching microservice based deployment needed (K8S or Windows) - deployment update might cause extra costs Note: Microsoft Teams Licence is not included
LinkedIn Learning Connector	Yes (microservice)	The LMS offers the ability to integrate LinkedIn Learning content offerings via an easy-to-use wizard.	Setup (Licence) and installation of microservice based add on module for cloud or on-premise (needs new delivery) Clarification of integration parameters (how to connect with LinkedIn Learning) Initial requirement analysis (up to 2 hours web session) and base configuration of new add on module based on main usage scenario Introduction session (up to 2 hours web session)	no specific use case discussion or coaching microservice based deployment needed (K8S or Windows) - deployment update might cause extra costs Note: LinkedIn Learning Licence is not included
Learning Analytics	Yes (microservice)	Th eLMS allows to setup and to manage dashboards and reports to easily collect and analyse data with integrated Power BI tools.	Setup (Licence) and installation of microservice based add on module for cloud or on-premise (needs new delivery) Initial requirement analysis (up to 2 hours web session) and base configuration of new add on module based on main usage scenario Introduction session (up to 2 hours web session)	no specific use case discussion or coaching microservice based deployment needed (K8S or Windows) - deployment update might cause extra costs Note: There are also extended offers possible with up to 6 days. This covers then the following work packages: Initial setup and configuration of Learning Analytics on Power BI service connecting to your LMS Initial configuration of Learning Analytics in the LMS Introduction, Enablement and hand-over
Equivalence Service	Yes (microservice)	The equivalence service allows definition of relationships between equivalent courses. A learner does not need to process several courses with similar content but passes one course and is automatically considered as passed by equivalence on the defined equivalent courses.	Setup (Licence) and installation of microservice based add on module for cloud or on-premise (needs new delivery) Base configuration of new add on module based on main usage scenario Enablement session on how to use (up to 4 hours web session)	no specific use case discussion or coaching microservice based deployment needed (K8S only) - deployment update might cause extra costs imc can provide additional services to support a customer use EQS based on time & material: coaching use case setup
Channels	Yes (microservice)	The LMS allows setting up and managing channels to provide Learners with topic-specific, easy-to-consume content and encourage self-directed learning.	Setup (license) and installation of microservice-based add-on module for cloud or on-premise (needs new delivery) Initial requirement analysis (up to 2 hours web session) and basic configuration of new add-on module based on main usage scenario Introductory session (up to 2 hours web session)	no specific use case discussion or coaching microservice-based deployment needed (K8S or Windows) - deployment update might cause additional costs

Virtual Classroom Services

Virtual Classroom	Licence Needed	Functional Description	Service Description	Additional Note
Adobe Connect Meetings Connector	Yes	The LMS offers the integration with Adobe Connect for virtual classroom sessions.	Licence activation and base configuration with connection data from customer Testing with customer Functional introduction via web session (up to 2 hours) to provide overview	Customer has to provide connection details and setup only covers one (Production) environment Note: Adobe Connect Licence not included
GotoMeeting Connector	Yes	The LMS offers the integration with Goto-Meeting for virtual classroom sessions.	Licence activation and base configuration with connection data from customer Testing with customer Functional introduction via web session (up to 2 hours) to provide overview	Customer has to provide connection details and setup only covers one (Production) environment Note: Goto-Meeting Licence not included
GotoWebinar Connector	Yes	The LMS offers the integration with Goto-Webinar for virtual classroom sessions.	Licence activation and base configuration with connection data from customer Testing with customer Functional introduction via web session (up to 2 hours) to provide overview	Customer has to provide connection details and setup only covers one (Production) environment Note: Goto-Webinar Licence not included
MS Teams Virtual Classroom Connector	Yes	The LMS offers the integration with MS Teams for virtual classroom sessions. Note: This needs the Microsoft Teams Connector and thus all the services connected to this.	see: Microsoft Teams Connector	see: Microsoft Teams Connector
Vitero Connector	Yes	The LMS offers the integration with Vitero for virtual classroom sessions.	Licence activation and base configuration with connection data from customer Testing with customer Functional introduction via web session (up to 2 hours) to provide overview	Customer has to provide connection details and setup only covers one (Production) environment Note: Vitero Licence not included
WebEx Connector	Yes	The LMS offers the integration with WebEx for virtual classroom sessions.	Licence activation and base configuration with connection data from customer Testing with customer Functional introduction via web session (up to 2 hours) to provide overview	Customer has to provide connection details and setup only covers one (Production) environment Note: WebEx Licence not included

Content Importer Services

Virtuell Classroom

Licence Needed

Functional Description

Service Description

Additional Note

Content Importer

(Pluralsight, Udemy, Academa)

Yes

The LMS offers the functionality to easily import references to learning content of third-party content providers. The content is imported as media of type “3rd-Party Content“, which can be added to courses or catalogues in the ILS. The learning status of content processed at the side of the content provider can be transferred back to the LMS via xAPI or scheduled job, depending on the capabilities of the content provider.

Licence activation
Configuration of the connector based on the API credentials provided by the customer
Setup of learning status transfer from third party provider to ILS (xAPI or scheduled job)
Functional introduction via web session (up to 2 hours) to provide overview of the functionality
Testing with customer

Licence / subscription for the third party provider not included. The customer must have an active Licence / subscription for the provider.
Effort is valid for the configuration of one content provider

Payment Interface Services

Payment Interface

Licence Needed

Functional Description

Service Description

Additional Note

Shopify Connector

Yes

Enables a user to use the Shopify e-commerce platform to allow user's to pay for courses via the Shopify cart and checkout functionality. Note: Shopify Licence is not included.

Licence activation and base configuration with connection data (Shopify) from customer
Testing with customer
Functional introduction via web session (up to 2 hours) to provide overview

Customer has to provide connection details and setup only covers one (Production) environment

Shopify Licence not included

Requirement analysis can be ordered extra ( min. 1 day)

PayPal Connector

Yes

Enables a user to pay for courses via the PayPal payment gateway.

Note: Client is required to have their own PayPal merchant account.

Licence activation and base configuration with connection data (Paypal) from customer
Testing with customer
Functional introduction via web session (up to 2 hours) to provide overview

Customer has to provide connection details and setup only covers one (Production) environment

Note: PayPal Licence not included

Branded App Services

Branded App	Licence Needed	Functional Description	Service Description	Additional Note
Branded App	Yes	The LMS offers the usage of a dedicated branded App for Android and iOS in addition to the imc Learning App for Android and iOS..	Coordination of authentication and configuration settings. Delivery of Branded App for Android and iOS. Support with app publishing by customer	Setup SAML2 authentication can be ordered extra (min 1 day) if the LMS already uses SAML2

Languages Services

Language Pack

Licence Needed

Functional Description

Service Description

Additional Note

Language Pack

Yes

The LMS supports more than 40 platform (interface) languages (for some only the learner view is translated).

Licence update and language configuration (including platform and execution languages)
All customer-specific objects that are available in the new platform language will get the default language translation (Example: customer-specific user attributes get the English or German name)
Introduction session (up to 1 hour web session) to modify the client specific language configuration

An initial roll out of multiple language is efficient and reduces the effort. After the initial roll out every additional language requires extra effort.

Only covers existing (already available) languages. New platform languages require services (translation, and integration)

Historical Data Migration

Historical Data Migration

Licence Needed

Functional Description

Service Description

Additional Note

Historical Data Migration

No

The LMS supports to import course templates, courses and course enrollments.

For further information see Learning History Import.

In scope

Migration of historical course objects including where a new course is created with a name, description, start date and end date.
Migration of user account / profile field information (login, name, mail address etc.).
Migration of completion activity at course level including date enrolled, date completed, and final status.
Course metadata for record purposes, if required

Out of scope

Content within a course(s) will not be migrated
Any requirements not listed above

As with most all packages additional requirements must be evaluated and a corresponding offer prepared.

Additional requirements must be evaluated and a corresponding offer prepared.

Extended Consulting Services

Extended Consulting Services	Licence Needed	Functional Description	Service Description	Additional Note	Effort
Hyper-care Consulting Support	No	Hyper-care Consulting Support is a an additional service provided by imc with focus on continuity after LMS implementations (roll out projects). This service can be sold as an add-on service to the implementation project, before the technical go-live step is reached.	Extended Consulting Services	Extended Consulting Services	Extended Consulting Services
Consulting Package	No	Consulting Package is a an additional service provided by imc with focus on continuous support from imc Consulting, after LMS implementations. This service can be sold at any point, after an implementation project or when the customers are ready or need more consulting support from imc.	Extended Consulting Services	Extended Consulting Services	Extended Consulting Services
Design Implementation	No	Design Implementation is an additional service focused on providing continuous support from imc Consulting (together with the design team if needed) after LMS implementations (rollout projects). This service can be sold at any point after an implementation project or when the customer requires more consulting support from imc. In general, all services are on a fixed price basis	Extended Consulting Services	Extended Consulting Services	Extended Consulting Services