Introduction
The Module Services Overview is an additional part to the Implementation Services Overview with focus on LMS implementations (roll out projects) and covers any additional services provided by the Scheer IMC Project department. These services can also be included in the initial implementation project or the services can be ordered and delivered at a later stage after go-live. The main goal of this overview is to allow an insight into Scheer IMC's standardized structure of services in combination with clear expectations for customers (included and excluded services).
This page defines the basis of any LMS module / Interface offer. The following aspects are important:
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This page considers the current system architecture and license model provided by Architecture and Product Management: Service Overview
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All services are based on standard approaches and consider typical use cases. The effort calculation might be increased if the customer expectation is higher and / or the customer complexity (scenario, requirements, coaching etc.) is higher.
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In general all implementation projects are on a fixed price basis. A fixed price is normally given for a defined project / contract scope, consequently this means that the fixed price is subject to change in case there is a reduction or expansion in the project scope.
Module Services Overview
There are 10 categories of services:
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Category |
Description |
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All available standard integrations for user authentication, user provisioning and organisation structure import. Examples are: SSO via SAML2 and OIDC, or user provisioning via CSV file import or SCIM |
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Services related to LMS core modules that are not or only partly covered in the roll out project (see Service Description LMS Configuration). Examples are: Learning Paths, Compliance Management, or External Training Management |
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Services related to extension modules that require extra license but are covered in the LMS Core. Examples are: Skill & Competency, On-the-Job-Training, Gamification Engine, or Certified Credit Management |
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Services related to add-on modules that require extra license and the installation of extra micro-services. Examples are: Task Management, Microsoft Teams Connector, and Channels |
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All available standard connectors to Virtual Classroom solutions such as Adobe Connect, GotoMeeting, GotoWebinar, Vitero, and WebEX |
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All available interfaces to third-party content providers |
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All available standard payment interfaces (e.g. Shopify) |
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Services to roll out a branded app for iOS and Android |
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Services related to new platform languages from existing list of available platform languages |
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Services related to migrating (importing) data into the LMS |
Note: In addition there can be additional annual costs in the SaaS section.