This page describes extended Consulting Services that Scheer IMC offers it’s customers.
Consulting Package
Consulting Package is a an additional service provided by the Scheer IMC Consulting team focusing on continuous support from Scheer IMC Consulting, after LMS implementations. This service can be sold at any point, after an implementation project or when the customers are ready or need more consulting support from Scheer IMC. In general all services are on a fixed price basis.
This services overview provides transparency on how a fixed price is calculated. A fixed price is normally given for a defined scope, consequently this means that the fixed price is subject to change in case the client reduces or enlarges the scope. Effort mentioned on this page is in "person days".
Consulting Package provides dedicated support delivered by the Scheer IMC Business Consulting team to help a customer, with regular, continuous usage and improvement of their LMS. This package is ideal to give your system administrators a closer contact with Scheer IMC Consulting, to discuss and investigate new ideas and workflows, configuration changes, general questions about the LMS but also understanding the next innovations from Scheer IMC which could be applied in the customer’s use cases.
Once purchased, Scheer IMC will assign a dedicated Consultant* to you, for the duration of the consultancy package. This can be the same Scheer IMC Consultant who have implemented your system, or another from Scheer IMC’s Professional Service team. The meeting times and dates are agreed in advance, with fixed schedules. Ahead of planned sessions, the system admins are expected to send, at least 2 working days ahead of the scheduled call, a list of questions or topics to be discussed. Scheer IMC recommends that the questions are logged in Scheer IMC’s Service Desk for traceability.
Planned meetings will be upheld by Scheer IMC. Should a meeting require re-scheduling (by Scheer IMC or the customer), prior notice of at least one working week will be provided. Consulting Package is sold for a pre-defined period: the meetings with Scheer IMC Consulting are therefore not transferable beyond this agreed period. Up to two consecutive meetings be cancelled at any time by the customer, with follow-ups being re-scheduled within the next two months. Otherwise, these are forfeited.
During the planned meetings, your Scheer IMC Consultant to discuss questions and configuration/reconfiguration elements in the LMS. During the hypercare sessions, support is provided in the form of system coaching and where applicable, configuration changes **.
*Depending on the duration of the package, Scheer IMC will endeavor to assign one dedicated consultant. Where required, Scheer IMC reserves the right to change the consultant (e.g. due to sickness or leaves). In such cases, Scheer IMC will make the necessary arrangements for internal handovers to ensure a seamless transition.
**Configuration changes than can be done in the LMS UI, in the original implementation project scope and which do not impact on the overall system configuration can be considered. If complex configuration changes requiring a rethink of configurations already in place in the LMS are identified, and cannot be managed effectively during the hypercare sessions, your Scheer IMC Consultant will advise you on alternatives (e.g. scoping sessions to re-define workflows)
The following package can be offered, as a one-off consulting package based on the following requirements
-
Hypercare support after a technical go-live
-
The customer has a new need/requirement that needs to analysed by Scheer IMC Consulting e.g.
-
“We want to investigate building a new type of course”
-
“We want to investigate an integration with system XYZ”
-
“We want to investigate if OJT can be used in our organisation”
-
-
The customer has a raise in the number of 2nd level requests in Scheer IMC Service Desk and need more urgent support from Scheer IMC
|
|
Consulting Package 1 |
Consulting Package 3 |
Consulting Package 5 |
|---|---|---|---|
|
Scope |
|
|
|
|
Duration |
|
||
Design Implementation
Design Implementation are an additional service provided by Scheer IMC Consulting team together with the design team (if needed) with focus on continuous support from Scheer IMC Consulting, after LMS implementations. This service can be purchased at any point, after an implementation project or when the customers are ready or need more consulting support from Scheer IMC. In general all services are on a fixed price basis.
There are two options available:
-
Full Design Implementation
-
Simple Design Implementation
|
|
Full Design Implementation |
Simple Design Implementation |
|---|---|---|
|
Requested Input |
|
|
|
Scope of Work |
|
The logo (top left of the screen) will be updated based on the provided input and changes to the overall colour scheme will be done. Once the required input is provided, Scheer IMC Designers will then schedule and implement a best matching design, based on the input provided by the customer. Scheer IMC endeavours to completing the design implementation within 10 working days of receiving an order. All Scheer IMC LMS designs are installed as part of Scheer IMC's regular scheduled patch update. The timeline of delivery of the design will therefore depend on Scheer IMC's standard patch delivery cycle, which is managed and communicated by Scheer IMC Support and tracked in a DESK ticket. |
|
Notes |
Additional consultation with Scheer IMC beyond the above scope or changes to the implemented design will be charged on a time and material basis (on 2nd level support). |
|