Overview of Services
Consulting Package is a an additional service provided by the Scheer IMC Consulting team focusing on continuous support from Scheer IMC Consulting, after LMS implementations. This service can be sold at any point, after an implementation project or when the customers are ready or need more consulting support from Scheer IMC. In general all services are on a fixed price basis.
This services overview provides transparency on how a fixed price is calculated. A fixed price is normally given for a defined scope, consequently this means that the fixed price is subject to change in case the client reduces or enlarges the scope. Effort mentioned on this page is in "person days".
Consulting Package provides dedicated support delivered by the Scheer IMC Business Consulting team or Learning Consulting team to help a customer, with regular, continuous usage and improvement of their LMS. This package is ideal to give your system administrators a closer contact with Scheer IMC Consulting, to discuss and investigate new ideas and workflows, configuration changes, general questions about the LMS but also understanding the next innovations from Scheer IMC which could be applied in the customer’s use cases.
Once purchased, Scheer IMC will assign a dedicated Consultant* to you, for the duration of the consultancy package. This can be the same Scheer IMC Consultant who have implemented your system, or another from Scheer IMC’s Professional Service team. The meeting times and dates are agreed in advance, with fixed schedules. Ahead of planned sessions, the system admins are expected to send, at least 2 working days ahead of the scheduled call, a list of questions or topics to be discussed. Scheer IMC recommends that the questions are logged in Scheer IMC’s Service Desk for traceability.
Planned meetings will be upheld by Scheer IMC. Should a meeting require re-scheduling (by Scheer IMC or the customer), prior notice of at least one working week will be provided. Consulting Package is sold for a pre-defined period: the meetings with Scheer IMC Consulting are therefore not transferable beyond this agreed period. Up to two consecutive meetings be cancelled at any time by the customer, with follow-ups being re-scheduled within the next two months. Otherwise, these are forfeited.
During the planned meetings, your Scheer IMC Consultant to discuss questions and configuration/reconfiguration elements in the LMS. During the hypercare sessions, support is provided in the form of system coaching and where applicable, configuration changes **.
*Depending on the duration of the package, Scheer IMC will endeavour to assign one dedicated consultant. Where required, Scheer IMC reserves the right to change the consultant (e.g. due to sickness or leaves). In such cases, Scheer IMC will make the necessary arrangements for internal handovers to ensure a seamless transition.
**Configuration changes than can be done in the LMS UI, in the original implementation project scope and which do not impact on the overall system configuration can be considered. If complex configuration changes requiring a rethink of configurations already in place in the LMS are identified, and cannot be managed effectively during the hypercare sessions, your Scheer IMC Consultant will advise you on alternatives (e.g. scoping sessions to re-define workflows)
Overview of our packages
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Services |
Small |
Medium |
Large |
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Consulting Package Duration |
two weeks |
four weeks |
four weeks |
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Scope |
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All sessions must be booked in advance, with the Scheer IMC Consultant. Resourcing is done on order, based on the standard Scheer IMC Consulting capacity.
Out of Scope
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Consulting package are additional service to but do not replace Support services with contractual SLA. (Technical) Incident must be raised to the Scheer IMC Service Desk.
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Major configuration changes that cannot be done ad-hoc, need to be covered by included or other existing Consulting / 2nd level budget.